Can I get help selecting the right roller for my application?

Yes. Email us or call us. Our customer service representatives are trained to help you with your applications and roller sizing.

I can’t find the conveyor roller I am looking for on your site, are there more available?

The rollers on our site are our standard offerings. If you can’t find the roller you are looking for call or send an email, We’re happy to help! We do a lot of custom rollers and we can probably help you with a custom roller.

How long will it take to receive my order?

Our standard lead time is 2 weeks, however we can be flexible on the lead times so check with us if you need a quicker turnaround.

Do you offer expedited shipping?

Yes, we do. Depending on what we need to do there may be an expedited fee associated with expedited shipping. Please contact our customer service team for more information.

Do you accept returns?

The short answer is no. Our rollers are manufactured per order. We do not stock anything. So it is important that we have the correct dimensions when manufacturing your order.

Can someone review my order with me?

Yes. Customer Service is always available to help with any questions you may have on quotes or orders.

What is Axle Retention?

There are many ways an axle can be retained. The most common and standard way is with a spring on both sides of the axle for ease of installation. But we offer other ways to retain the axle. Call us for your specific application.

What is the best way to measure a replacement roller?

We do require a number of dimensions in order to make sure you get the correct roller. Typical dimensions are: Diameter of the tube, gage of the tube, length, size and configuration of the axle, the between frame dimension and the bearing set. If you have any questions on how to order your roller you can always email or give us a call. You can also click here to get our instructions on how to measure your conveyor roller. 

Do you make tapered rollers?

Yes we do. Please visit our tapered roller section on our website or contact customer service with your application questions.

Do you offer conveyor systems or just the rollers?

At this time we just offer rollers. However, we do partner with other manufacturers. If you are interested in a conveyor system and need some help, reach out to us. We can help you find a suitable vendor.